Amplidata provides efficient support and reliable professional services, organized to guarantee successful projects and good user experiences to our customers. Our support and services teams are trained to help you meet your requirements, whether you are a service provider, a large enterprise, or a distributed government organization.
Amplidata storage systems are unbreakable and will help you to offer your users the highest data availability that is technologically possible today. But the success of a project also largely depends on how it is implemented and followed up. Our team of experts is ready to respond when you experience problems, but also to proactively assist you with training and advice, to maximum your benefit from using our products.
All systems include a standard 3-year hardware warranty, with optional support plans available. Basic, Gold & Platinum support plans provide up to 24×7 software support and maintenance via telephone, email and web. In addition, hardware break/fix plans include Next Business Day (NBD) as well as advanced shipment options. Finally, the Platinum Support plan provides a Remote Monitoring and call-home function, which enables Amplidata Global Support Centers to perform daily monitoring of customer systems, with pro-active software and hardware support based on real-time system conditions. More information concerning the optional Support and Maintenance plans are available here.
Amplidata provides Global Support Centers, with around the clock support centers in US (Bay Area), Europe (Belgium) and Asia (Taiwan).
Talk to us at support@amplidata.com
